Terms of service

1. Overview
This website is operated by Hera Postpartum. Throughout the site, the terms “we”, “us”, and “our” refer to Hera Postpartum. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional terms and policies referenced herein.


2. Online Store & General Conditions
By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence. You may not use our products for any illegal or unauthorised purpose. We reserve the right to refuse service to anyone for any reason at any time.


3. Accuracy, Completeness, and Timeliness of Information
We make every effort to ensure that product descriptions, pricing, and content on this site are accurate. However, we are not responsible if information made available on this site is not complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.


4. Products, Pricing, and Modifications

  • Prices: All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of GST (where applicable) unless stated otherwise.

  • Price Changes: Prices for our products are subject to change without notice.

  • Product Availability: We reserve the right to limit the sales or quantities of our products to any person, geographic region, or jurisdiction. We reserve the right to discontinue any product at any time.


5. Orders and Payment
When you place an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order you place with us (for example, if a product is out of stock or if payment cannot be verified).


6. Shipping and Delivery
Delivery times are estimates only and commence from the date of dispatch. Hera Postpartum is not liable for delays caused by postal carriers, customs, or other factors outside our direct control once packages are handed over to shipping providers.

7. Returns, Refunds, and Consumer Guarantees

  • Australian Consumer Law: Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • Hygiene Restrictions: Due to the personal and intimate nature of postpartum recovery products (including bodily care items, underwear, and support garments), we cannot accept change-of-mind returns on items that have been opened, unsealed, or used, unless the item is faulty or defective under ACL.


8. Intellectual Property
All content on this website-including logos, product names, images, website copy, graphics, and design assets-is the intellectual property of Hera Postpartum and protected by copyright law. You may not reproduce, duplicate, copy, or exploit any portion of our content without express written permission.


9. Limitation of Liability
To the fullest extent permitted by Australian law, Hera Postpartum shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Your use of our products is strictly governed by our Safety & Medical Disclaimer.


10. Governing Law
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia and the state or territory in which Hera Postpartum is registered.