Privacy policy

1. Overview
At Hera Postpartum, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and disclose your personal details when you visit or make a purchase from our website.

2. Personal Information We Collect
When you visit or make a purchase from our store, we collect personal information necessary to fulfil your orders and provide an elevated experience:

  • Order Details: Name, billing address, shipping address, email address, phone number, and payment information (credit card numbers or alternative payment details processed securely via our payment gateways).

  • Device & Usage Data: Information automatically collected via cookies and tracking technologies, including your IP address, browser type, time zone, and how you interact with our store.

  • Customer Support: Any information you voluntarily provide when contacting us at herapostpartum@gmail.com.


3. How We Use Your Information
We use your personal information to:

  • Process payments, arrange shipping, and provide order confirmations and tracking updates.

  • Communicate with you regarding your order or customer service inquiries.

  • Screen orders for potential risk or fraud.

  • Send marketing communications, postpartum care tips, and exclusive offers (only if you have opted in to receive them).


4. Sharing Your Information
We do not sell, rent, or trade your personal information. We share your information only with trusted third-party service providers who assist us in operating our business, including:

  • Shopify: To power our e-commerce platform.

  • Australia Post & Couriers: To deliver your purchases to your address.

  • Payment Processors: To process payments securely (e.g., Shop Pay, Apple Pay, Afterpay).


5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Payment transactions are encrypted through Secure Sockets Layer (SSL) technology.


6. Your Rights and Access
Under Australian privacy laws, you have the right to request access to the personal information we hold about you, or to ask that your information be updated or deleted. If you wish to exercise these rights, or if you would like to unsubscribe from our newsletter, please contact us at herapostpartum@gmail.com.


7. Contact Us
For more information about our privacy practices, or if you have questions or a complaint, please contact us by email at herapostpartum@gmail.com.